Privacy Policy

Your privacy is our priority. Learn how we collect, use, and protect your personal data.

Effective: September 2024
Company No: 15944808

1. Introduction

This Privacy Policy applies to the PostNova application and services operated by XAIX LIMITED ("we", "our", or "us"). PostNova is a social media publishing and analytics platform that allows users to connect their social media accounts, publish content, and analyze performance metrics. We are committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Address

67a High Street
Blaina, Abertillery
Wales NP13 3AE

2. Information We Collect

We may collect and process the following personal data:

Personal Information

Name, email, phone number, company details

Technical Data

IP address, browser type, cookies, device information

Usage Data

How you interact with our website and services

Communication Data

Emails, support messages, feedback, inquiries

3. How We Use Your Data

We collect and use your data for the following purposes:

Providing Services

To operate and improve our website & services

Communication

To respond to inquiries and provide support

Marketing (With Consent)

To send newsletters or promotions (opt-out anytime)

Security

To protect against unauthorized access or threats

4. Your Rights Under GDPR

Under UK GDPR, you have the following rights:

Right to Access

Request a copy of your personal data

Right to Correction

Update or correct your information

Right to Erasure

Request deletion of your data ('Right to Be Forgotten')

Right to Restriction

Limit how we process your data

Right to Data Portability

Request your data in a structured format

Right to Object

Opt-out of marketing or certain processing activities

Exercise Your Rights

To exercise your rights, contact us at contact@xaix.uk

5. How We Protect Your Data

We implement strict security measures to protect your data:

Encryption & Secure Storage

Advanced encryption and secure servers

Access Control

Limited access to authorized personnel only

Regular Security Audits

Continuous monitoring and security updates

Compliance Standards

GDPR and industry standard compliance

6. Contact Us

If you have questions about this Privacy Policy or your data rights:

Address

67a High Street
Blaina, Abertillery
Wales NP13 3AE

7. Use of TikTok API Services (PostNova)

PostNova is a product of XAIX LIMITED. PostNova integrates with official API Services from TikTok, LinkedIn, YouTube, Facebook, and Instagram to allow users to authenticate their accounts and publish content directly to their corresponding platforms.

When you connect your account to PostNova, we may access:

Profile Information

Basic profile information such as username and profile ID to identify your connection.

Access Tokens

Secure tokens necessary to publish content on your behalf. We do not access your account password.

Publishing Metadata

Content publishing metadata such as video captions and publishing status.

Data Protection

We use this data solely to enable publishing and maintain security. We do not sell or share user data.

8. Social Media Data Management & Deletion

If you wish to revoke access or delete your connected account data:

Disconnect Account

You may disconnect your account from PostNova at any time via your dashboard.

Manual Request

You may request full deletion of your data by emailing contact@xaix.uk.

Platform Revocation

You may also revoke access via your social media account's security settings.

Upon request or account disconnection, we will delete stored platform access tokens and associated user data within a reasonable timeframe.

9. Insurance Certificates

XAIX LIMITED maintains comprehensive insurance coverage to protect our clients and operations. Below are our current insurance certificates:

Employers' Liability Insurance

Policy Number:BHPR4898656XB
Coverage:£5,000,000
Valid Until:01/03/2026

General Insurance Certificate

Policy Number:BHPR4898656XB
Public Liability:£6,000,000
Professional Indemnity:£5,000,000
Employers Liability:£10,000,000
Valid Until:01/03/2026

Comprehensive Coverage

Our insurance policies provide comprehensive coverage for all aspects of our business operations, ensuring complete protection for our clients and team members.